DELIVERY & RETURNS
Delivery
We know how much of an unwanted surprise delivery costs are when you come to paying for your purchase. However, we also know that cutting corners on delivery is not the answer.
So, we’ve done our best to balance cost and quality when choosing our couriers. We have also decided to absorb some of the costs of delivery, so the price you see on checkout is much lower than you would usually expect to pay.
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Standard UK Delivery
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£5 – purchases up to 2 Kilograms
£9 - larger items or purchases over 2 Kilograms
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International Delivery
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If you require delivery outside mainland UK please email us at alexandra@nara-cambridge.com and we'll give you details of the delivery charges.
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Click & Collect & Local Delivery
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We don't currently offer Click & Collect but, it is something which we are looking at offering in the near future. In the meantime, why not take advantage of free local delivery. If you are eligible for this service, details will be displayed at the checkout.
Returns
We’re optimists and like to think that our customers will be pleased with every purchase. But, if you’re not, or you simply change your mind once its arrived, that’s okay.
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We are happy to accept returns as long as you contact us within 14 days of receiving the item and the item is returned within 28 days of purchase. An item must be returned with its original packaging, with labels intact and with no signs of use.
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Simply email us at alexandra@nara-cambridge.com and explain the reason for returning your purchase. We will let you know what happens next.
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Your refund of the purchase price of the product will take up to 10 working days from the time the item arrives back with us and will be made to the original payment method.
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Our returns address is Nara Cambridge, 9A Haverhill Road, Stapleford, Cambridge, CB22 5BX.
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You will be responsible for covering the cost of returns (including where you are exercising your right to change your mind). Please refer to our Terms & Conditions for details of the circumstance under which we will pay for a return.
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We recommend that you use a signed-for or tracked returns service. We will not be liable for any damage or loss occurring during the return.
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Damaged items
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We take time and care when packaging your purchase to make sure it arrives in tip-top condition. However, we know that sometimes things can go wrong between our door and yours. If this is the case, please get in touch by email or telephone as soon as possible. We will ask for photographs of the damage and, in some instances, may ask you to return the product to us.
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Replacements are like-for-like. If a product is not available, a refund of the original purchase price plus our standard delivery charge will be offered.
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We believe in being completely upfront and honest with our customers so, if you have any questions about our Delivery & Returns Policy please do get in touch. We'd love to talk with you.
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